Shipping policy
K-Bebe Skin Store Shipping Policy
🇳🇿 New Zealand Only
All orders are packed and shipped from our Auckland warehouse.
Order Dispatch & Carrier Services
We partner with GoSweetSpot using tracked courier services for fast and reliable delivery nationwide.
- Dispatch: Orders are dispatched the same business day where possible, or by the next business day at the latest.
- North Island: Typically delivered within 1–2 business days after dispatch.
- South Island: Typically delivered within 1–2 business days after dispatch.
Delivery Timeframes
- Urban: usually 1~2 business day after dispatch (North Island 1 day, South Island 1~2days)
- Rural: allow 2–3 extra business days
- Delivery times are estimates and may vary during busy periods
NZ Post delivers Monday – Friday, 9 am – 5 pm
Shipping Rates (Courier Post – New Zealand)
All orders are sent via tracked courier post, offering fast delivery across New Zealand.
Urban Delivery
- $7 for orders under $69
- FREE for orders $69 and over
Rural Delivery
- $11 for orders under $69
- $5 for orders $69 and over
⚠️ Important:
If your address is rural, please make sure you select the rural shipping option at checkout.
Choosing the incorrect option may result in delivery delays or additional charges.
Excluded Areas
We currently don’t ship to:
- Great Barrier Island (Aotea)
- Stewart Island / Rakiura
- Chatham Islands
Delivery Risk & Liability
Parcels are sent at the buyer’s risk. Please ensure there is a secure, sheltered location for the courier to leave your parcel if you are not home.
K-Bebe Skin Store and the courier service provider are not liable for parcels lost, damaged, or stolen after successful delivery to your specified address.
Questions?
Once your parcel is dispatched, you will receive an email confirmation with your live GoSweetSpot tracking link to monitor delivery updates.
If you have any questions or need assistance with your order, please email us at hello@kbebeskinstore.nz.